Table of Contents

TABLE OF CONTENT

Dedication i
Acknowledgements iii
List of Tables v
List of Figures ix
List of Abbreviation / Acronyms xi
Abstract xiii

Chapter One:
Introduction
1.1 Background of the Study 1
1.2 Statement of the Problem 6
1.3 Objectives of the Study 14
1.4 Significance of the Study 14
1.5 Scope of the Study 15
1.6 Limitations of the Study 16

Chapter Two:
Literature Review and Theoretical Framework
2.1 Conceptual Review 17
2.1.1 E-Administration 17
2.1.2 Service Delivery 20
2.2 Theoretical Literature 22
2.2.1 Electronic Mediated Administration and
Public Service Delivery in Nigeria 22
2.2.2 E-transaction and Increased Revenue 37
2.2.3 E-administration and Service Delivery in Higher Institutions 43
2.2.4 E-services and Staff Management 55
2.2.5 Information and Communications Technology
and Examinations in Nigeria 57
2.2.6 ICT and Students Record Management in Universities 63
2. 3 Empirical Literature 75
2.3.1 Webometric Analysis 101
2.4 Gap in the Literature 117

Chapter Three:
Theoretical Framework and Research Methodology
3.1 Theoretical Framework 119
3.1.1 Theory Application 128
3.2 Hypotheses 130
3.3 Research Design 130
3.4 Method of Data Collection 131
3.5 Instruments of Data Collection 131
3.6 Area of the Study 132
3.7 Population of the Study 134
3.8 Sample and Sampling Technique 137
3.9 Validity and Reliability of Instrument 138
3.10 Method of Data Analysis 138
3.11 Logical Data Framework (LDF) 139

Chapter Four:
Presentation, Analysis and Interpretation of Data
4.0 Introduction 143
4.1 Presentation Analysis and Interpretation of Data 143
4.2 Analysis of Table 146
4.3 Test of Statistical Hypotheses 181
4.4 Discussion of the Findings 186

Chapter Five:
Summary of Findings, Conclusion and
Recommendations
5.1 Summary of Findings 189
5.2 Conclusion 192
5.3 Recommendations 193

REFERENCES 195

APPENDIX 20